Ordering online
Shipping & returns
How much is shipping?
A flat shipping rate of $15.00 applies to online orders with a merchandise subtotal under $70.00.
FREE standard shipping is available on qualifying online orders with a merchandise subtotal of $70.00 or more.
Free shipping eligibility is calculated after discounts and before applicable taxes.
When will my order ship?
Orders are typically processed and prepared for shipment within 2–3 business days, excluding weekends and holidays.
Processing time does not include shipping transit time.
How do I return something?
Returns are accepted within 14 days of delivery. Items must be unworn, unused, and in original condition.
Eligible returns receive a refund. The buyer pays return shipping. Original shipping charges are nonrefundable.
To arrange a return, call (307) 332-3267.
Damaged or incorrect orders: Please call (307) 332-3267 so the store can resolve the issue individually.
More shipping information
Where do you ship?
Wind River Trading Company currently offers shipping within the United States only. International shipping is not available at this time.
For shipping to Alaska or Hawaii, please contact the store before ordering.
When will my order arrive?
Shipping transit times vary depending on the USPS service selected and the delivery destination.
Delivery estimates do not include order processing time.
Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.
Which carrier do you use?
Orders are shipped through the United States Postal Service (USPS).
We select the most economical USPS shipping service appropriate for each package, considering its size, weight, destination, and packaging requirements.
Is express shipping available?
Express shipping may be available for an additional charge.
Express shipping costs will be calculated based on the available expedited service, package details, and destination.
Customers will be shown the applicable express shipping charge before completing their purchase, where this option is available.
How is my order packaged?
We take care when packaging handmade beadwork, jewelry, and other merchandise to help protect items during transportation.
Depending on the product, orders may be packaged using USPS-provided shipping boxes or other sturdy cardboard boxes with appropriate protective materials.
What about phone orders?
Orders placed over the phone are subject to a separate shipping rate.
Shipping charges for phone orders are calculated at 20% of the merchandise total, with no minimum or maximum shipping charge.
Online flat-rate shipping and free-shipping promotions do not apply to phone orders.
Can I pick up my online order?
In-store pickup is not currently available for online purchases. All online orders must be shipped.